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HA-PEN01

Hearit.AI SmartPen​

PEN01

Device Information​

Firmware Update Methods​

We regularly release new firmware to optimize performance and add new features. You can update your device using one of the following methods:

Method 1: Product Flashing (Windows)​

This method is suitable for advanced users or when the online update is not available.

Preparations Before Starting​

Required Items:

  • A computer running the Windows operating system (supports Windows 7/8/10/11)
  • Original USB data cable
  • Device to be flashed
  • Flashing program corresponding to the device (.exe file)

Notes:

  • Ensure the computer has sufficient battery power to avoid power failure during operation
  • Use the original USB data cable to ensure connection stability
  • Disable antivirus software and firewalls on the computer before flashing to prevent interference with program operation
  • Do not disconnect the USB connection or close the flashing program during the flashing process

Flashing Steps​

Step 1: Enter Update Mode

  1. Press the top button 5 times quickly, then hold
  2. The LED will turn off to confirm entry into USB update mode
  3. Connect the HA-PEN01 to your computer via USB cable

Step 2: Launch the Flashing Program

  1. Locate the flashing .exe file corresponding to the device
  2. Double-click the file to launch the flashing program
  3. Wait for the program to load completely (the main program interface usually appears)

Step 3: Connect the Device

  1. Ensure the USB connection is secure between your computer and the device
  2. The flashing program should automatically detect the device
  3. Confirm the connection status displayed on the program interface flashing-mode

Step 4: Automatic Flashing Process

  1. The flashing program will automatically begin the firmware update
  2. The program interface will display the connection status and flashing progress
  3. Wait for the flashing to complete; do not perform any operations during this period Flashing-completed

Step 5: Manually Trigger Flashing (If Automatic Flashing Does Not Start)

  1. If the program does not start flashing automatically, check whether the device entered update mode correctly (LED off)
  2. Find and click the "Update Mode" or "Start Flashing" button in the flashing program interface
  3. Observe the progress bar displayed on the program interface and wait for the flashing to complete

Completion and Verification​

  • After successful flashing, the program will display a prompt message such as "Flashing Completed" or "Success"
  • The device will automatically restart after the update
  • Disconnect the USB connection and check if the device can start normally
  • Blue LED will indicate the device is powered on
  • If the device starts normally, the flashing is successful
  • Your device is now ready to use with the latest firmware

Troubleshooting​

If your firmware update fails:

  1. Ensure the device has sufficient battery (>50%)
  2. Try a different USB cable or USB port
  3. Restart your computer and try again
  4. Contact support for assistance

Technical Support​

For assistance with firmware updates: